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Terms of Use

Last updated: 2026-06-18

These Terms of Use (“Terms”) form a binding agreement between MentisLeap LLC (“Pick Up My Files,” “we,” “us,” or “our”), a Wyoming limited liability company, and the person or business entity (“you” or “Seller”) that registers for and uses the Pick Up My Files platform at app.pickupmyfiles.com and the associated website at pickupmyfiles.com.

By creating an account, accessing the platform, or clicking “I agree” on any registration flow, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the platform.

1. Who We Are and What We Do

Pick Up My Files is a SaaS platform that helps Etsy digital sellers deliver files to their buyers. The platform generates PDF delivery pages, uploads them to your Etsy listings automatically, hosts buyer download pages, and provides analytics, email capture, and ad conversion tracking tools.

We are not Etsy. We are not affiliated with or endorsed by Etsy Inc. The relationship between you and your buyers is governed by Etsy’s own policies.

2. Eligibility

You must be at least 18 years old to create an account. By registering, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

If you are registering on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

We do not knowingly allow accounts for persons under 18. If we discover an underage account, we will terminate it immediately.

3. Account Registration and Security

3.1 Creating an Account

You may register with an email address and password, or by connecting via Google OAuth or Etsy OAuth. If you register via OAuth, your account is linked to that third-party provider and governed in part by their terms.

You are responsible for:

  • Providing accurate, current, and complete registration information
  • Keeping your password or OAuth credentials secure
  • All activity that occurs under your account, whether or not you authorized it
  • Notifying us immediately at support@pickupmyfiles.com if you suspect unauthorized access

3.2 Team Members

Account Owners may invite team members to access their account under defined roles (Admin, Editor, Analytics Viewer). Team members are subject to these Terms. You are responsible for your team members’ use of the platform and must ensure they comply with these Terms.

Team member access is limited to platform features — team members never access your Etsy credentials, billing information, or other connected account credentials.

3.3 One Account Per Etsy Shop

Each Etsy shop may be connected to one Pick Up My Files account. You may not share your account credentials with persons outside your team or allow unauthorized access.

4. Subscription Plans, Billing, and Payments

4.1 Plans

We offer a permanent Free tier and paid subscription plans (“Paid Plans”) billed monthly or annually. The features available on each tier are described on our Pricing page. We reserve the right to adjust features and pricing, subject to the notice obligations in Section 4.8.

There is no time-limited free trial of Paid Plan features. The Free tier is available indefinitely without payment.

4.2 Payment

Paid Plans are billed through Stripe. By subscribing to a Paid Plan, you authorize us to charge the payment method you provide via Stripe on a recurring basis (monthly or annual) at the then-current price for your selected plan.

All prices are in USD unless otherwise stated. You are responsible for applicable taxes in your jurisdiction.

We do not store your full card details. Payment information is held and processed by Stripe, Inc. under their privacy policy and PCI-DSS compliance standards.

4.3 No Free Trial

We do not offer a free trial of Paid Plans. You may evaluate the platform on the Free tier before subscribing.

4.4 Cancellation and Refund Policy

All Paid Plans are billed annually and are non-refundable. You may cancel at any time;
cancellation takes effect at the end of the current annual term, and service continues
fully until that date.
 
Full details — including what happens after cancellation, the grace period, data retention,
and how to cancel — are in our Return & Refund Policy.

Monthly plans: You may cancel at any time. Cancellation takes effect at the end of the current billing period. Service continues fully until that date. No refunds are issued for any portion of a monthly billing period.

Annual plans: You may cancel at any time. Cancellation takes effect at the end of the current annual term. Service continues fully until that date. Annual subscriptions are non-refundable. No partial refunds are issued for unused months within an annual term.

To cancel, use the Billing section in your account settings or contact us at support@pickupmyfiles.com.

4.5 Grace Period on Non-Payment, Cancellation, or Downgrade

When a subscription ends (due to non-payment, cancellation effective date, or a plan downgrade that leaves products over-limit), a 30-day grace period begins immediately. During the grace period:

  • Your download pages continue to serve buyers fully
  • All platform features remain available
  • We send you three escalating email notices (at grace start, approximately day 14, and approximately day 25) identifying the number of affected products and the exact date service ends

The notices are sent to the billing email address on your account. You are responsible for keeping a reachable billing email address in your account settings. Notice to that address constitutes valid notice regardless of whether the email is read.

4.6 Service Cutoff After Grace Period

If the account is not made current before the grace period ends:

  • Affected download pages stop serving and display a graceful notice to buyers (“This download is no longer available — please contact the seller”)
  • PUMF will remove its branded PDFs from your affected Etsy listings and replace them with a neutral unbranded notice file. This is necessary to prevent new buyers from receiving a non-working PDF. If your Etsy connection has been revoked or expired at the time of cutoff, we cannot perform this replacement automatically, and you are responsible for replacing the affected files on Etsy yourself — the grace-period emails will have stated the exact number of affected listings
  • Your account data (pages, settings, files, analytics) is frozen and retained for 90 days after cutoff. Reactivating your subscription during this window restores full service immediately
  • After 90 days, your account data is permanently deleted

You expressly authorize Pick Up My Files to upload, delete, and replace files on your Etsy listings as described above, using the Etsy API access you have granted.

4.7 Payment Failures

If a payment fails on a monthly or annual plan, we will retry the charge according to Stripe’s retry schedule. If all retries are exhausted, the 30-day grace period begins. We will notify you by email at each failed retry and at the start of the grace period.

4.8 Price Changes

We will give you at least 30 days’ notice before increasing the price of your active subscription. Price changes take effect at your next renewal after the notice period. Continuing to use the platform after that renewal constitutes acceptance of the new price.

5. Authorized Use of Your Connected Accounts

By connecting external accounts to the platform, you grant us permission to:

  • Etsy: Read your shop and listing data; generate and upload PDF files to your listings; update or delete files we have uploaded; read order and receipt data for analytics and ad event forwarding
  • Google Drive: Read file metadata and content for files you designate; serve those files to buyers via our proxied download system; manage sharing permissions as needed for the download flow
  • Google OAuth / Sign in with Google: Authenticate your identity; access your email address and profile name
  • MailChimp / MailerLite: Forward buyer email addresses captured on download pages to the list you designate

These permissions are used solely to provide the services described in these Terms. You may revoke any connection at any time in your account settings. Revoking a connection may cause related features (file delivery from that storage, PDF auto-upload, email forwarding) to stop working.

6. Your Content and License

6.1 You Own Your Content

You retain all ownership and intellectual property rights in the files, listings, branding, and other content you upload to or manage through the platform (“Your Content”).

6.2 License to Us

By using the platform, you grant MentisLeap LLC a limited, non-exclusive, worldwide, royalty-free license to host, copy, transmit, and display Your Content solely to the extent necessary to provide the services described in these Terms. This license ends when you delete the relevant content or terminate your account (subject to the 90-day retention window in Section 4.6).

6.3 Responsibility for Your Content

You represent and warrant that:

  • You own or have the rights to Your Content and have the right to grant the above license
  • Your Content does not infringe the intellectual property, privacy, or other rights of any third party
  • Your Content complies with applicable law, including Etsy’s policies and digital product licensing requirements

We are not responsible for reviewing or monitoring Your Content. We reserve the right to remove content that we determine, in our sole discretion, violates these Terms or applicable law.

7. Buyer Relationship

Buyers are your customers, not ours. Pick Up My Files acts solely as your service provider in delivering files and powering download pages. We have no direct contractual relationship with your buyers. We process buyer interactions (download events, email captures, analytics) as a data processor acting on your behalf.

You are solely responsible for:

  • Fulfilling your obligations to buyers under Etsy’s Seller Policy and applicable consumer law
  • Handling buyer complaints, refund requests, and Etsy cases
  • Ensuring your digital products are deliverable and legally licensed for sale

We are not liable to your buyers for any loss of access to files, failed downloads, or any other buyer-facing issue.

8. AI Features

The platform includes AI-powered features including but not limited to the Etsy Listing SEO Analyser, AI Background Removal, and AI Social Post Creator.

  • AI outputs are suggestions, not guarantees. You are responsible for reviewing and approving all AI-generated content before publishing it to Etsy or any other platform
  • AI features are subject to usage quotas defined by your subscription tier
  • We may use third-party AI APIs to power these features. Your input may be processed by those APIs under their terms; we will not send more data than necessary to perform the requested function
  • AI outputs may contain errors, inaccuracies, or content that does not reflect your brand. We are not liable for the accuracy or commercial suitability of AI-generated content

9. Prohibited Uses

You may not use the platform to:

  • Violate any applicable law, regulation, or Etsy policy
  • Upload, distribute, or sell content that infringes intellectual property rights or contains illegal material (including but not limited to CSAM, malware, or unlicensed copyrighted works)
  • Reverse-engineer, decompile, or otherwise attempt to extract the source code of the platform
  • Use automated tools to scrape, crawl, or extract data from the platform beyond what the API expressly permits
  • Resell or sublicense access to the platform to third parties without our written consent
  • Impersonate any person or entity, or misrepresent your affiliation
  • Circumvent any security, access control, or billing mechanism of the platform
  • Use the platform in a way that harms or could harm the platform, our infrastructure, or other users

We reserve the right to suspend or terminate any account that violates this section without notice and without refund.

10. Third-Party Services

The platform integrates with third-party services including Etsy, Google, Meta, Stripe, MailChimp, MailerLite, Resend, and others. Your use of those services is governed by their own terms of service and privacy policies.

We are not responsible for the uptime, data practices, or conduct of any third-party service. Changes to third-party APIs or policies may affect platform features; we will endeavour to adapt to such changes but cannot guarantee continuity of any integration.

11. Intellectual Property

The platform, its design, software, algorithms, branding, and all underlying technology are owned by MentisLeap LLC or our licensors and are protected by copyright, trademark, and other applicable law.

These Terms do not grant you any rights to our intellectual property except the limited license to use the platform as a subscriber.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  • PICK UP MY FILES IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES, LOST DATA, BUYER REFUNDS, ETSY CASES, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
  • OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO PICK UP MY FILES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100
  • THE ABOVE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE)

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless MentisLeap LLC and its members, officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Your Content
  • Your violation of any third party’s rights (including intellectual property, privacy, or consumer rights)
  • Any buyer disputes arising from your sale of digital products

14. Service Availability and Modifications

We make reasonable efforts to keep the platform available, but we do not guarantee uptime or uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability.

We may discontinue features, add new features, or change the functionality of the platform at any time. We will endeavour to give reasonable notice for significant changes to paid features.

15. Termination

15.1 Termination by You

You may close your account at any time through account settings. Closing your account cancels your subscription (subject to Section 4.4) and begins the 90-day data-retention period.

15.2 Termination by Us

We may suspend or terminate your account immediately, without notice or refund, if you:

  • Violate Section 9 (Prohibited Uses)
  • Engage in fraudulent, abusive, or illegal conduct
  • Pose a risk to other users or the platform’s integrity

We may also terminate your account with 30 days’ notice for any other business reason (including discontinuation of the service).

15.3 Effect of Termination

Upon termination, your right to use the platform ends. Sections 6.1, 7, 11, 12, 13, 16, and 17 survive termination.

16. Dispute Resolution – Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

16.1 Informal Resolution First

Before filing any formal dispute, you agree to contact us at legal@pickupmyfiles.com and give us 30 days to resolve the issue informally.

16.2 Binding Arbitration

If we cannot resolve the dispute informally, you and we agree to resolve any claim, dispute, or controversy (“Dispute”) arising out of or relating to these Terms or the platform through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer or Commercial Arbitration Rules (as applicable), rather than in court.

  • Arbitration will be conducted in English, with a seat in Wyoming, USA, unless applicable AAA rules allow remote or written proceedings
  • The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction
  • Costs and fees are governed by AAA rules; we will pay AAA fees for claims under USD $10,000 unless the arbitrator finds your claim frivolous

16.3 Class Action Waiver

YOU AND PICK UP MY FILES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

16.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights or unauthorized use of the platform.

16.5 Opt-Out

You may opt out of mandatory arbitration within 30 days of first accepting these Terms by emailing legal@pickupmyfiles.com with the subject “Arbitration Opt-Out” and your name and account email. Opting out does not affect any other provision of these Terms.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. For disputes not subject to arbitration under Section 16, or where Section 16 does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming, USA.

18. EU / GDPR — Data Subject Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, additional rights apply to your personal data under the General Data Protection Regulation (GDPR) or equivalent legislation. These rights — including the right to access, rectify, erase, and port your data, and to object to or restrict its processing — are described in full in our Privacy Policy.

These Terms are governed by Wyoming law, but that does not limit your rights under applicable EU/UK data protection law. To exercise data subject rights, contact us at privacy@pickupmyfiles.com.

19. Changes to These Terms

We may update these Terms at any time. We will notify you by email and by posting a notice on the platform at least 14 days before changes take effect for material changes. Continued use of the platform after the effective date of updated Terms constitutes your acceptance of the changes.

If you do not agree to the updated Terms, you must stop using the platform and may cancel your subscription before the new Terms take effect.

20. General

  • Entire agreement: These Terms, together with our Privacy Policy and any additional terms you agree to during signup or in-app, constitute the entire agreement between you and us regarding the platform
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force
  • No waiver: Failure to enforce any provision is not a waiver of our right to enforce it later
  • Assignment: We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets. You may not assign your rights under these Terms without our prior written consent
  • Force majeure: We are not liable for failures or delays caused by events outside our reasonable control (natural disasters, internet outages, acts of government, third-party platform outages)
  • Language: These Terms are written in English. If translated, the English version controls in case of conflict

21. Contact

MentisLeap LLC Wyoming, USA Email: legal@pickupmyfiles.com Support: support@pickupmyfiles.com

For privacy or data protection matters: privacy@pickupmyfiles.com