Return & Refund Policy

What We Sell

Pick Up My Files offers a permanent Free tier and paid subscription plans (“Paid Plans”) with monthly and annual billing options. The current plans, prices, and billing options are shown on our Pricing page and confirmed at checkout. Paid Plans unlock additional features, higher product limits, and premium capabilities.

There is no free trial. You may use the Free tier indefinitely before deciding to subscribe to a Paid Plan.

Cancellation Policy

You may cancel your subscription at any time through the Billing section in your account settings or by contacting us at support@pickupmyfiles.com. Cancellation stops the next renewal.

When you cancel, your subscription is not terminated immediately. You retain full access to all paid features until the end of your current billing period: the end of the current month for a monthly plan or the end of the current annual term for an annual plan.

No action is required from you during this remaining period. Everything works exactly as before.

Refund Policy

We do not provide refunds or partial-period refunds for Paid Plans, except where required by applicable law.

• Monthly subscriptions: We do not provide refunds for any portion of a monthly billing period. You will not be charged again after cancellation, and your service continues to the end of the current month.
• Annual subscriptions: We do not provide refunds for unused months within an annual term. Your service continues to the end of the paid year.

Nothing in this policy limits any non-waivable consumer rights or remedies that apply to you under applicable law.

Because we offer a permanent Free tier with no time limit, you can fully evaluate the platform before committing to a Paid Plan. This is why we do not offer refunds or a time-limited free trial, except where applicable law requires otherwise.

What Happens After Your Subscription Ends

Once your paid period ends after cancellation, a 30-day grace period begins. During this grace period:

• Your download pages continue to serve your buyers with full functionality
• All platform features remain available to you
• We send you three email reminders at grace start, approximately day 14, and approximately day 25, with the exact date service will end and the number of products affected

After the 30-day grace period:

• Affected download pages stop serving and display a notice to buyers directing them to contact the seller
• Pick Up My Files removes its branded PDFs from your affected Etsy listings and replaces them with a neutral unbranded notice file, so new buyers do not receive a non-working PDF
• Your account data (pages, settings, files, analytics) is frozen for 90 days. If you resubscribe during this window, everything is restored immediately
• After 90 days, your account data is permanently deleted

Payment Failures

If a recurring payment fails, we retry the charge according to Stripe’s retry schedule. If all retries are exhausted, the 30-day grace period begins automatically. We notify you by email at each failed retry and at the start of the grace period.

You can update your payment method at any time in the Billing section of your account settings to resolve a failed payment before the grace period begins.

Price Changes

We provide at least 30 days’ notice before increasing the price of your active subscription. Price changes take effect at your next renewal after the notice period. If you do not agree with a price change, you may cancel before your next renewal.

Chargebacks

If you believe a charge is unauthorized, please contact us at support@pickupmyfiles.com before initiating a chargeback with your bank. We are happy to investigate and resolve billing issues directly.

How to Cancel

1. Log in to your account at app.pickupmyfiles.com
2. Go to Settings > Billing
3. Click Cancel subscription
4. Your subscription remains active until the end of the current billing period

You can also cancel by emailing support@pickupmyfiles.com with the email address associated with your account.

Contact

If you have questions about this policy or need help with billing:

MentisLeap LLC
Wyoming, USA
Email: support@pickupmyfiles.com

For legal matters: legal@pickupmyfiles.com