Support
How can we help?
Find answers below or reach out directly. We respond to all emails within one business day.
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Billing
Frequently Asked Questions
How do I cancel my subscription?
Go to Settings > Billing in your dashboard and click Cancel subscription. Your plan stays active until the end of your current annual term. After that, a 30-day grace period begins where everything continues to work normally. Details are in our Return & Refund Policy.
Can I get a refund?
No. All plans are billed annually and are non-refundable. When you cancel, your service continues through the end of the paid year. We offer a permanent free tier so you can evaluate the platform before subscribing. Full policy: Return & Refund Policy.
How do I update my payment method?
Go to Settings > Billing in your dashboard. You can update your card or payment method there at any time. Changes apply to your next billing cycle.
What happens when my subscription ends?
After your paid term ends, you get a 30-day grace period with full service. We send three email reminders during this window. After the grace period, affected download pages stop serving and your account data is frozen for 90 days. Resubscribing during that window restores everything. After 90 days, data is permanently deleted.
How do I connect my Etsy shop?
Go to Apps in your dashboard and click Connect Etsy. You’ll be redirected to Etsy to authorize access. Once connected, your shop and listings are imported automatically.
How do I change my email or password?
Go to Settings > Account in your dashboard. You can update your email address and set or change your password there. If you signed up with Google or Etsy and haven’t set a password yet, you can create one from the same screen.
My download page isn't working. What do I do?
Check three things: (1) your subscription is active in Settings > Billing, (2) the page is published in your page editor, and (3) your file storage (Google Drive or hosted) is still connected in Settings > Connections. If all three look fine, email us at support@pickupmyfiles.com with the page URL and we’ll investigate.
How do I contact support?
Email support@pickupmyfiles.com or message us on WhatsApp. Include your account email and a description of the issue. We respond within one business day.
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Still need help?
Include your account email and a description of the issue. We'll get back to you within one business day.