How can we help?

Go to Settings > Billing in your dashboard and click Cancel subscription. Your plan stays active until the end of its current billing period: the end of the month for a monthly plan or the end of the annual term for an annual plan. After that, a 30-day grace period begins where everything continues to work normally. Return & Refund Policy

We do not provide refunds or partial-period refunds, except where required by applicable law. When you cancel, your service continues through the end of the current billing period. We offer a permanent free tier so you can evaluate the platform before subscribing. Return & Refund Policy

Go to Settings > Billing in your dashboard. You can update your card or payment method there at any time. Changes apply to your next billing cycle.

After your paid term ends, you get a 30-day grace period with full service. We send three email reminders during this window. After the grace period, affected download pages stop serving and your account data is frozen for 90 days. Resubscribing during that window restores everything. After 90 days, data is permanently deleted.

Go to Apps in your dashboard and click Connect Etsy. You’ll be redirected to Etsy to authorize access. Once connected, your shop and listings are imported automatically.

Go to Settings > Account in your dashboard. You can update your email address and set or change your password there. If you signed up with Google or Etsy and haven’t set a password yet, you can create one from the same screen.

Check three things: (1) your subscription is active in Settings > Billing, (2) the page is published in your page editor, and (3) your file storage (Google Drive or hosted) is still connected in Settings > Connections. If all three look fine, email us at support@pickupmyfiles.com with the page URL and we’ll investigate.

Email support@pickupmyfiles.com or message us on WhatsApp. Include your account email and a description of the issue. We respond within one business day.